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Use this template to develop the first iteration of your service delivery process.
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Establish a framework to collect the necessary metrics to properly evaluate current service desk service levels.
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Use this tool to track metrics for continual improvement.
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This tool assesses base IT Operations processes prerequisites.
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Infrastructure and Operations is crucial to the success of any IT integration for a significant merger or acquisition, yet it is often left to a last-minute scramble....
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Use this template to outline the incident manager's role and responsibilities, including required duties, education, and experience. While the incident manager may not...
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Use this template to define the job description for the role of IT Asset Administrator or Coordinator.
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Actively plan to acquire needed skills in order to rapidly enable and integrate new business demands while still managing legacy workloads.
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This template will assist your organization in developing an IT asset security policy.
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Use this template to outline the problem manager's role and responsibilities, including required duties, education, and experience. While the problem manager may not...
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