Implement Hardware Asset Management – Phase 2: Procure and Receive

This phase of the blueprint, Implement Hardware Asset Management, will help you define processes for requesting, procuring, receiving, and deploying hardware.

SAM FAQ Template

This template contains sample answers to anticipated questions about the software asset management program.

Find the Value – and Remain Valuable – With Cloud Asset Management – Phase 2: Build Cloud Asset Management Practices

This phase of the blueprint, Find the Value – and Remain Valuable – With Cloud Asset Management, will help you manage the lifecycle of cloud assets.

Improve IT Operations Management – Phase 2: Define and Validate the Service Level Requirements

Effective IT operations management is a result of efficient service level management. Ensure that your organization has the appropriate service level agreements in place...

Reduce Manual Repetitive Work With IT Automation – Phase 2: Map & Optimize Process Flows

This phase of the blueprint Reduce Manual Repetitive Work With IT Automation will help map and optimize the process flows for each task.

Capital Project Worksheet

Use this template to outline and identify requirements for each capital project as a part of your capital planning process.

Effective Performance Management in a Mass Work-From-Home Scenario

Infrastructure and Operations will have to rethink performance management when many users are working from home.

Optimize the IT Operations Center – Phases 1-4

This storyboard will help you optimize your IT Operations Center for increased reliability and reduced manual repetitive work.

Responsibly Resume IT Operations in the Office – Phase 5: Prioritize Your Tasks and Build the Roadmap

Once you've identified IT's supporting tasks, it's time to prioritize. This phase walks through the activity of prioritizing based on cost/effort, alignment to business,...

Reimagine IT Operations for a Cloud-First World Project Recap Template

Summarize findings from your project to build an effective, cloud-ready IT operations team.
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VL Methodology