Video: Software Asset Management

Implement Software Asset Management to reduce costs and improve processes.

Business Continuity Management Policy

Use this policy template to define and support your organization's business continuity management program.

Employee Termination Process Checklist – IT Security Example

Use flowcharts and checklists to create effective SOP documents.

Problem Management SOP

Use this template to record the key details required for effective problem management – both proactive and reactive. Outline a problem management workflow, record the...

Improve IT-Business Alignment Through an Internal SLA

​The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind

Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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Change Management Standard Operating Procedure

This template is designed to give organizations a defined set of standards and guidelines to conduct their change management practice effectively.

Infrastructure Strategy and Roadmap Report Template

Use this template to create an executive presentation for business stakeholders.

Incident and Service Management Procedures – Service Desk Example

Use flowcharts and checklists to create effective SOP documents.

Release Management Standard Operating Procedure

The release and deployment standard operating procedure (SOP) should be used to establish and document a formal release and deployment management process at your...
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