Service Desk Manager

The Service Desk Manager's role is to oversee all Service Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility...

Software Asset Management Policy

Use this policy template to define and support your organization's software asset management program.

Infrastructure Roadmap Tool

This tool visualizes your portfolio of Infrastructure projects.

Application Support Analyst

The Application Support Analyst's role is to deliver support to end users in the organization about how to use various types of software programs efficiently and...

Infrastructure Metrics Tracking and Reporting Tool

Metrics are often collected using several tools and coming from several sources. Use this tool to centralize key metrics tracking and reporting.

Service Desk Technician II

The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving...

Service Desk Technician I

The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing,...

Negotiate Favorable Telecom and Mobility Contracts

Avoid contract pitfalls and get a fair price on your telecom and mobility contracts.

Quarterly Metrics Review with the CIO

Establish quarterly metric reviews with your CIO to support capacity planning and management. Use this template to create a metrics report for your CIO.

ITAM RFP Scoring Tool

Organizations in the ITAM tool selection process must fairly score potential vendors and their product offerings. Use this tool to quickly and easily compare the results...
GET HELP Contact Us
×
VL Methodology