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Read our concise Executive Brief to find out why you should prepare for cognitive service management, review Info-Tech’s methodology, and understand how we can support...
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This blueprint introduces AI tools that affect IT operations, including chatbots and machine learning applications. It is useful for clients exploring these emerging...
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This phase of the blueprint, Optimize the IT Operations Center, will help you get quick wins to demonstrate early value for investments in IT Operations.
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IBM has an attractive ITSM and ITAM roadmap for Control Desk. The BigFix divestiture, however, raises some pressing questions.
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Use this template to define accountability for IT operations processes and tasks.
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Use this tool to prioritize initiatives, taking into account resourcing capacity.
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Use this tool to record gaps and KPIs along with potential initiatives for improvement.
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Use this template to assess capability to pass audits, adding to the template as needed to meet internal auditors’ requirements.
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Asset Panda has announced the release of four new modules, adding service management and end-to-end asset management functionality to its core, lightweight ITAM...
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VirtaMove’s application migration solution smooths the path to Windows Server 2019 for legacy server applications. The V-Migrate software automates a stateful reinstall...
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