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This quick guide is designed to help you build a business case to implement a change management process.
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This checklist is designed to help you make quick progress on building a pre-implementation checklist for your own change management practice.
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Use this template to communicate the outcome of your IT automation project.
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Read this Executive Brief to understand why prioritizing in-demand services for an infrastructure services playbook will help you improve service delivery.
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This storyboard will help you design infrastructure service workflows, build the infrastructure services playbook, identify service costs, and build the service rate sheet.
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This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you define and prioritize infrastructure services.
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Use this tool to standardize the delivery of high-demand infrastructure services.
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This phase of the blueprint, Optimize the IT Operations Center, will help you get quick wins to demonstrate early value for investments in IT Operations.
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This blueprint introduces AI tools that affect IT operations, including chatbots and machine learning applications. It is useful for clients exploring these emerging...
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Read our concise Executive Brief to find out why you should prepare for cognitive service management, review Info-Tech’s methodology, and understand how we can support...
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