Create a demo script to let vendors know what functions are important for your team.
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This storyboard will help you design infrastructure service workflows, build the infrastructure services playbook, identify service costs, and build the service rate sheet.
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This quick guide is designed to help you build a business case to implement a change management process.
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This checklist is designed to help you make quick progress on building a pre-implementation checklist for your own change management practice.
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IBM has an attractive ITSM and ITAM roadmap for Control Desk. The BigFix divestiture, however, raises some pressing questions.
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Read this Executive Brief to understand why prioritizing in-demand services for an infrastructure services playbook will help you improve service delivery.
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This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you build workflows and an infrastructure services playbook.
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This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you identify costs and mature service delivery capabilities.
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Analyze the value and readiness of emerging technologies for your organization as part of your annual technology roadmapping process.
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Use this tool to define and visualize the impact of different characteristics of skills need and make a decision on acquiring new skills.
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