Develop an Availability and Capacity Management Plan – Phase 4: Identify and Mitigate Risks

This phase of the blueprint will help you identify and mitigate risks to capacity and availability.

Harness Configuration Management Superpowers – Phase 2: Design Your CMS and CMDB

This phase of the blueprint, Harness Configuration Management Superpowers, will help you identify a structure for the CMDB and develop an achievable, realistic plan for...

Ayehu Competes Based on Service

Ayehu is leveraging quality of service as a differentiator. Info-Tech expects that service will continue to become more important among software vendors.

Map Technical Skills for a Changing Infrastructure & Operations Organization – Phase 2: Acquire Needed Skills

This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you ground skills acquisition decisions on the...

Optimize Change Management – Executive Brief

The goal of a quality change management program should be to reduce risk incurred through changes. Creating standardized, repeatable processes is the key to achieving...

IT Automation Roadmap

Use this tool to plan next steps along your IT automation journey.

Snow’s Technology Intelligence Suite Can Provide an Avalanche of Value – Once You Have SAM Processes Established

Snow Software has expanded its Software Asset Management (SAM) offering with a new technology intelligence suite. SAM teams that combine this technology with process...

Ayehu Gives Helping Hand in Building Automation Workflows

Ayehu gives users a helping hand in building workflows. The firm’s strategy aligns with a trend in the automation market, in which vendors are competing over usability...

Tools Are Easy, Process Is Hard – Ayehu’s IT Automation Solution

IT automation tools such as Ayehu make automating easier than ever, leaving process work as the hardest part.

Develop Infrastructure & Operations Policies and Procedures – Executive Brief

Read our concise Executive Brief to find out why you should change your approach to developing Infrastructure & Operations policies and procedures, review Info-Tech’s...
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VL Methodology