Harness Configuration Management Superpowers – Phase 1: Plan Your Configuration Model

This phase of the blueprint, Harness Configuration Management Superpowers, will help you assemble a team of people under the helm of the super configuration manager.

Find the Value – and Remain Valuable – With Cloud Asset Management – Phase 1: Define Cloud Asset Management

This phase of the blueprint, Find the Value – and Remain Valuable – With Cloud Asset Management, will help you define standards for cloud assets.

Improve IT-Business Alignment Through an Internal SLA – Phases 1-3

Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.

Evaluate Software-Defined Storage Solutions for Your Infrastructure Roadmap

Software-defined storage decouples storage hardware from storage management. Not just allocation but advanced features like deduplication, replication, and snapshots can...

Develop and Manage Your Infrastructure and Operations Budget – Executive Brief

Read this Executive Brief to understand why it is critically important to support an infrastructure and operations budgeting process that is strategic, not transactional,...

Risk Assessment Tool

Use this tool to formalize the notional risk assessment process. Gather the problem management team and evaluate problems based on their level of risk. Use the output to...

Audit Defense Maturity Assessment Tool

This template will examine the maturity of your current audit preparedness and software asset management practices.

Operations Work Unit Reference Structures

Example organizational sketches for common IT operating models with a focus on IT Operations roles.

Infrastructure Flow Maps and Transaction Profiles

Visualize the interdependencies of your applications and its underlining infrastructure. These visual documents will support the team during performance issue...

Facilitator’s Insight Handbook

Once the performance baseline has been established, the next step is to engage the production and application teams to determine next steps. Capture the key discussion...
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