Application Support Analyst

The Application Support Analyst's role is to deliver support to end users in the organization about how to use various types of software programs efficiently and...

Storage VMotion Eliminates Storage Migration Downtime

With Storage VMotion, it is now possible to non-disruptively move storage volumes used by VMware virtual machines from one storage device to another. VMware users should...

Ten Tips for Successful Moves, Adds, and Changes (MACs)

Moves, Adds, and Changes (MACs) can be a big hassle if managed poorly. Control the process to reduce IT support costs and increase end-user satisfaction. Use these tips...

Showcase IT's Value with an Effective BAP Executive Summary

IT organizations are continually challenged by users and senior management to prove they can, and do, deliver a strong value proposition. However, without a clear...

Tiered Data Center Organization Enhances Security and Performance

Businesses continue to benefit by offering shared access data centers to partners, suppliers, and clients. The issue in this method of organization is ensuring that each...

Wax Up Your WAN to Catch the Wave of Server Centralization

Info-Tech is seeing a wave of corporate server centralization as companies gain greater control over IT infrastructure and simplify management. While there are compelling...

Service Desk Manager

The Service Desk Manager's role is to oversee all Service Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility...

Communicate the Value of Desktop Virtualization to the CXO

Virtual Desktop Infrastructure (VDI) can be an effective solution for managing end client assets and the client experience. Just like any other solution, VDI must also...

Unified Communications TCO Showdown: Avaya vs. Cisco

The new Avaya Secure Router 4134 with Software Communications System (SCS) has emerged as a strong competitive offering in the small and mid-market unified communications...

Top Level Domain Authorities Implementing DNSSEC

On May 5, 2010 top level domain authorities, such as ICANN, VeriSign, and others will implement the first phase of a DNSSEC (Domain Name System Security Extensions)...
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