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Use this template to codify which details need to be included in problem documentation, including integration with the incident management process. While most ITSM tools...
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Use this template to outline the problem manager's role and responsibilities, including required duties, education, and experience. While the problem manager may not always...
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Use this tool to assign levels of severity (ranging from 1-5) to IT incidents, and separate critical incidents from typical incidents, which will be handled by the lower...
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This template includes all the procedures that CAB members will follow during the change approval process.
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Use this template to structure an architect role encompassing expertise in both on-premises and cloud environments.
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Use this template to structure an infrastructure engineer role requiring skills managing both on-premises and cloud environments.
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Use this template to structure a systems administrator role requiring skills managing both on-premises and cloud environments.
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This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you identify what skills are needed based on...
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Use this tool to define and visualize the impact of different characteristics of skills need and make a decision on acquiring new skills.
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This storyboard will help you take a practical and proactive approach to identify needed technical skills for your future state environment and the most efficient way to...
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