I&O Process Management

Operations Checklist

An Excel-based self-evaluation tool to ensure all service support initiatives are transitioned.

Transition and Operationalize Incoming Projects

Leverage the storyboard and associated materials to build a plan for developing a project handover that the service desk will use to support the new application/product....

ITAM Vendor Evaluation Workbook

Define ITAM tool requirements to objectively evaluate vendors based on use cases relevant to your situation.

Embrace the Inevitability of Multicloud

For many businesses, one of the key benefits of the cloud ecosystem is enabling choice for different users, groups, and projects in the organization. But this means...

Embrace the Inevitability of Multicloud Storyboard

For many businesses, one of the key benefits of the cloud ecosystem is enabling choice for different users, groups, and projects in the organization. But this means...

Reduce Shadow IT With a Service Request Catalog

As the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS renewals, and having to...

Reduce Shadow IT With a Service Request Catalog Storyboard

Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections: - Design the Service -...

ITAM Data Dictionary

Catalog hardware and software data fields, and issues and opportunities related to data collection.

Automate IT Asset Data Collection Storyboard

Understand the capabilities and limitations of asset discovery tools and where they can provide value to your ITAM practice.

Automate IT Asset Data Collection

Acquire and use discovery tools wisely to populate, update, and validate the data in your ITAM database.

Operations Checklist An Excel-based self-evaluation tool to ensure all service support initiatives are transitioned.
Transition and Operationalize Incoming Projects Leverage the storyboard and associated materials to build a plan for developing a project handover that the service desk will use to support the new application/product....
ITAM Vendor Evaluation Workbook Define ITAM tool requirements to objectively evaluate vendors based on use cases relevant to your situation.
Embrace the Inevitability of Multicloud For many businesses, one of the key benefits of the cloud ecosystem is enabling choice for different users, groups, and projects in the organization. But this means...
Embrace the Inevitability of Multicloud Storyboard For many businesses, one of the key benefits of the cloud ecosystem is enabling choice for different users, groups, and projects in the organization. But this means...
Reduce Shadow IT With a Service Request Catalog As the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS renewals, and having to...
Reduce Shadow IT With a Service Request Catalog Storyboard Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections: - Design the Service -...
ITAM Data Dictionary Catalog hardware and software data fields, and issues and opportunities related to data collection.
Automate IT Asset Data Collection Storyboard Understand the capabilities and limitations of asset discovery tools and where they can provide value to your ITAM practice.
Automate IT Asset Data Collection Acquire and use discovery tools wisely to populate, update, and validate the data in your ITAM database.

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