I&O Process Management

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Availability and Reliability SLA Metrics Tracking Template Establish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels.
Build an Internal SLA Project Charter Template Set expectations for scope, resource requirements, and target dates for building the internal SLA.
Internal SLA Process Flowcharts Follow Info-Tech's internal SLA development workflow to create an internal SLA that address your service level challenges.
Employee Termination Process Checklist – IT Security Example Use flowcharts and checklists to create effective SOP documents.
System Recovery Procedures Template Use this template to document application or system recovery procedures required to support the DR Incident Response Plan.
Internal SLA Executive Summary Presentation Template Summarize the achievements and next steps from the initial SLA project in this eye-catching template.
Improve IT-Business Alignment Through an Internal SLA – Phase 3: Set Target Service Levels and Create the SLA Validate your current state. Develop a project roadmap. Create the internal SLA.
Improve IT-Business Alignment Through an Internal SLA – Phase 2: Determine Current Service Levels Document current IT operational procedures. Identify the metrics to track.
Internal SLA Maturity Scorecard Tool Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.
Improve IT-Business Alignment Through an Internal SLA – Phases 1-3 Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.

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