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The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving...
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Use this template to create metrics reports as part of quarterly capacity management/planning review meetings with your CIO and other senior IT management.
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The Application Support Analyst's role is to deliver support to end users in the organization about how to use various types of software programs efficiently and...
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This tool visualizes your portfolio of infrastructure projects.
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Leverage this tool as a reporting template.
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Use this policy template to define and support your organization's software asset management program.
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This template will provide the means to track data on each metric that enables full lifecycle management.
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Use this policy template to define and support your organization's firewall operations management.
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Use this policy template to define and support your organization's change management program.
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Cutting costs can be an overwhelming and painful task, but knowing where to focus your efforts can make it easier. Take a look at our top ten favorite strategies. It...
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