Prepare for Cognitive Service Management

Natural language processing and machine learning technologies have led to AI-assisted toolsets that promise dramatic IT operations improvements. Don’t fall prey to the...

Release Management Policy

Use this policy template to define and support your organization's release and patch management program.

Hardware Asset Management Policy

Use this policy template to define and support your organization's hardware asset management program.

Develop Infrastructure & Operations Policies and Procedures – Phase 3: Document Effective Procedures

This phase of the blueprint Develop Infrastructure & Operations Policies and Procedures will help you document effective procedures to support policies.

Develop Infrastructure & Operations Policies and Procedures

IT policies are written, approved, signed – and forgotten for years because no one has time to maintain or enforce them. Create effective policies for Infrastructure &...

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Configuration Manager

The role of configuration manager is central to the success of configuration management.

Configuration Management Policy

Use this template to build a policy for the configuration management program.

Configuration Management Audit and Validation Checklist

Use this template to assess capability to pass audits, adding to the template as needed to meet internal auditors’ requirements.

Strategic Roadmap Initiative Template

Use this template to create an impactful one-pager for business stakeholders.

Build Your Infrastructure Roadmap – Phase 4: Improve the Process

This phase of the blueprint Build the Business by Building an Infrastructure Roadmap will help you iterate on the process for continual improvement, to deliver every more...

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