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The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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Use flowcharts and checklists to create effective SOP documents.
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Use this template to record the key details required for effective problem management – both proactive and reactive. Outline a problem management workflow, record the...
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Use this policy template to define and support your organization's business continuity management program.
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More businesses are finding that they require mission critical operations to support key applications. Mission critical means an application is operational when it is...
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Implement Software Asset Management to reduce costs and improve processes.
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Understand Cisco's distribution model to optimize your spending and ensure you are getting the best deal.
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The business side of the organization generally uses one of two financial metrics to determine the viability and, therefore, the attractiveness of an investment: Net...
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Measuring business value provided by IT is very challenging. This blueprint will help you achieve a clear metrics project by following our two-phase methodology: assess...
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Rank your services and systems by criticality.
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