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This phase of the blueprint, Optimize the IT Operations Center, will help you get quick wins to demonstrate early value for investments in IT Operations.
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Use this template to define accountability for IT operations processes and tasks.
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Use this tool to record gaps and KPIs along with potential initiatives for improvement.
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Use this tool to prioritize initiatives, taking into account resourcing capacity.
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XebiaLabs has announced that it has received certification of its new XL Release app integrating ServiceNow and the XebiaLabs DevOps Platform. The integration enables...
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Asset Panda has announced the release of four new modules, adding service management and end-to-end asset management functionality to its core, lightweight ITAM offering. ...
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IBM is divesting BigFix, Domino, Notes, and other software lines to HCL. It’s not a reason to jump ship, but do a muster drill to be safe.
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IBM has an attractive ITSM and ITAM roadmap for Control Desk. The BigFix divestiture, however, raises some pressing questions.
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Use this template to communicate the outcome of your IT automation project.
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This tool will evaluate your existing hardware asset management program.
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