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As the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS renewals, and having to...
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Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections: - Design the Service -...
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Use this template to determine what information is needed for vetting software requests coming into the organization.
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Use this library of workflows as a starting point for creating and fulfilling requests for applications and equipment in a service catalog.
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Use this template as a starting point to create an application portfolio and request catalog.
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Use this template to create a presentation and communications plan for launching the new service and service request catalog.
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Acquire and use discovery tools wisely to populate, update, and validate the data in your ITAM database.
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Understand the capabilities and limitations of asset discovery tools and where they can provide value to your ITAM practice.
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Catalog hardware and software data fields, and issues and opportunities related to data collection.
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The death of the mainframe has been greatly exaggerated, and there exists a robust community of partners to support and train the next generation of mainframe users.
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