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Use these templates to gather information in preparation for building your infrastructure roadmap.
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This tool is designed to help IT infrastructure managers document, prioritize, and visualize the relative criticality and effort required for a portfolio of legacy...
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Use this blueprint to help you assess gaps in your change management practice, create standardized processes, reduce risk, and implement the project effectively.
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Microsoft's offer of a free SAM (Software Asset Management) engagement might not be what it seems.
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Use this template to create a project charter to launch the configuration management project.
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It looks advantageous to share services that are unanimously used throughout the organization. However, business units may be reluctant to leverage such services....
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Set expectations for scope, resource requirements, and target dates for building the internal SLA.
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Establish a framework to collect the necessary metrics to properly evaluate current service desk service levels.
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This template will assist your organization in developing an IT asset security policy.
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Use this template to define the job description for the role of IT Asset Administrator or Coordinator.
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