I&O Process Management

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Prepare and Defend Against a Software Audit – Phase 1: Prevent an Audit This phase of the blueprint, Prepare and Defend Against a Software Audit, will help you take preventative measures to reduce the risk of an audit.
Audit Defense Maturity Assessment Tool This template will examine the maturity of your current audit preparedness and software asset management practices.
Audit Defense Readiness Assessment This template will provide you with a checklist to ensure all appropriate tasks have been completed.
Improve IT-Business Alignment Through an Internal SLA – Phase 3: Set Target Service Levels and Create the SLA Validate your current state. Develop a project roadmap. Create the internal SLA.
Audit Defence RACI Template This template of the blueprint, Prepare and Defend Against a Software Audit, will help you in assigning reponsabilities to those on your cross functional audit team.
Improve IT-Business Alignment Through an Internal SLA – Phases 1-3 Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
Improve IT-Business Alignment Through an Internal SLA – Phase 2: Determine Current Service Levels Document current IT operational procedures. Identify the metrics to track.
Improve IT-Business Alignment Through an Internal SLA – Phase 1: Scope the Pilot Project Identify the benefits of an SLA. Identify the pilot project. Create the pilot project charter.
Availability and Reliability SLA Metrics Tracking Template Establish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels.
Release and Deployment Management Metrics Tool This tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders.

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