|
Use this tool to define and visualize the impact of different characteristics of skills need and make a decision on acquiring new skills.
|
|
|
This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you get stakeholder buy-in and leverage the skills...
|
|
|
Use this communication deck template to communicate required changes and next steps to action your skills map.
|
|
|
This quick guide is designed to help you build a business case to implement a change management process.
|
|
|
Determine the best strategy for publishing your disaster recovery plan using this tool.
|
|
|
Customize this template for a ready-to-use capacity management plan.
|
|
|
Rank your services and systems by criticality.
|
|
|
The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing,...
|
|
|
The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving...
|
|
|
Use this template to develop the first iteration of your service delivery process.
|
|
