I&O Process Management - Tools

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IT Operations Center Initiative Prioritization Tool Use this tool to prioritize initiatives, taking into account resourcing capacity.
IT Operations Center Gap and Initiative Tracker Use this tool to record gaps and KPIs along with potential initiatives for improvement.
IT Operations Center Continual Improvement Tracker Use this tool to track metrics for continual improvement.
IT Operations Center Prerequisites Assessment Tool This tool assesses base IT Operations processes prerequisites.
Service Rate Sheet Use this tool to estimate the cost of repeatable infrastructure services.
Infrastructure Services Playbook Use this tool to standardize the delivery of high-demand infrastructure services.
Business Impact Analysis Tool Rank your services and systems by criticality.
DRP Publishing and Document Management Solution Evaluation Tool Determine the best strategy for publishing your disaster recovery plan using this tool.
Technical Skills Map Use this tool to define and visualize the impact of different characteristics of skills need and make a decision on acquiring new skills.
Incident Severity Assessment Tool Use this tool to assign levels of severity (ranging from 1-5) to IT incidents, and separate critical incidents from typical incidents, which will be handled by the lower...