Effective Licensing Position Tool

This template will help you create an effective licensing position and determine your compliance position.

Audit Defense Readiness Assessment

This template will provide you with a checklist to ensure all appropriate tasks have been completed.

Internal SLA Maturity Scorecard Tool

Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.

Improve IT Operations Management Current State Assessment

Use the Current State Assessment tool to determine your organization's capability level with respect to each of the functional areas of IT operations management.

Service Desk SLA Metrics Tracking Template

Establish a framework to collect the necessary metrics to properly evaluate current service desk service levels.

Service Catalog SLA Metrics Tracking Template

Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.

SLA Project Roadmap Tool

Document the projects that will improve current service levels and better satisfy the needs of the business.

Shared Services Assessment Tool

Your ability to serve your customer's needs and requirements, will be the driving force behind the success of your shared services model. Understand each layer of their...

Data Center Inventory Collection Workbook

The move to integrate technology is a challenging aspect of the move to a shared services model. A detailed analysis of both your organization's site facility, and the...

Shared Services Implementation Project Planning and Monitoring Tool

Keep careful track of the process of transitioning to a shared services model, by creating a project monitoring plan that details each of the steps involved in...
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VL Methodology