Help Desk Staffing Calculator

Determining the appropriate end user to help desk staff ratio can be difficult. Help Desk environments with steady request volumes and staff numbers should use this tool...

Metrics Definition Template

This template provides the means to track data on each metric to enable full lifecycle management. The definitions should be linked to a calendar for review frequency to...

Infrastructure Roadmap Tool

This tool visualizes your portfolio of Infrastructure projects.

Infrastructure Metrics Tracking and Reporting Tool

Metrics are often collected using several tools and coming from several sources. Use this tool to centralize key metrics tracking and reporting.

ITAM RFP Scoring Tool

Organizations in the ITAM tool selection process must fairly score potential vendors and their product offerings. Use this tool to quickly and easily compare the results...

Business Impact Analysis Tool

Rank your services and systems by criticality.

ITAM Vendor Shortlist Tool

Use this shortlist tool to compare ITAM vendors with weightings that meet your solution requirements.

ITAM Assessment Tool

Use this tool to conduct a comprehensive current state assessment of each existing ITAM program across locations.

Release and Deployment Management Gap Analysis Tool

This tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and...

Release and Deployment Management Maturity Assessment Tool

This tool should be used to measure your adherence to the release and deployment management process. The results will allow you to focus improvement efforts on process...
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VL Methodology