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Determining the appropriate end user to help desk staff ratio can be difficult. Help Desk environments with steady request volumes and staff numbers should use this tool...
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25
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This template provides the means to track data on each metric to enable full lifecycle management. The definitions should be linked to a calendar for review frequency to...
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16
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This tool visualizes your portfolio of Infrastructure projects.
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14
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Metrics are often collected using several tools and coming from several sources. Use this tool to centralize key metrics tracking and reporting.
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14
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Organizations in the ITAM tool selection process must fairly score potential vendors and their product offerings. Use this tool to quickly and easily compare the results...
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11
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Rank your services and systems by criticality.
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10
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Use this shortlist tool to compare ITAM vendors with weightings that meet your solution requirements.
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7
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Use this tool to conduct a comprehensive current state assessment of each existing ITAM program across locations.
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5
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This tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and...
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3
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This tool should be used to measure your adherence to the release and deployment management process. The results will allow you to focus improvement efforts on process...
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3
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