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Use this tool to assign levels of severity (ranging from 1-5) to IT incidents, and separate critical incidents from typical incidents, which will be handled by the lower...
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Document and prioritize projects and initiatives that will meet gaps in current SOPs.
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Use this tool to prioritize initiatives, taking into account resourcing capacity.
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Assess your customer's technical requirements as you move through the process of transitioning to a shared services model.
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Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
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Document the projects that will improve current service levels and better satisfy the needs of the business.
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Use this tool to record gaps and KPIs along with potential initiatives for improvement.
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This template will help you create an effective licensing position and determine your compliance position.
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Analyze the value and readiness of emerging technologies for your organization as part of your annual technology roadmapping process.
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This tool evaluates new technologies for inclusion on the roadmap.
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