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This checklist is designed to help you make quick progress on building a post-implementation checklist for your own change management practice.
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This template is used to outline the key audiences for communication and draft messages for each audience as part of the new change management program rollout.
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This template is designed to provide an example of pre-approved, normal, expedited, and emergency change workflows that make up the change management process.
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The creation of a request for change (RFC) form for the enterprise can be a time consuming and daunting task. Save time by customizing this form to the context of your...
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This checklist is designed to help you make quick progress on building a pre-implementation checklist for your own change management practice.
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Stakeholder support can make or break a change management initiative. The project summary template provides an example of how to organize your process improvements for...
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Justify each decision for choosing a right-sized contact center solution with the Contact Center Playbook.
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This template outlines and describes the sections of a statement of work, specifically for a contact center solution. It aims to identify areas that organizations ought...
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Use this RACI chart to outline metrics program roles and responsibilities at your organization.
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Provide this template to your senior staff who will be providing metrics data for discussion at weekly status meetings.
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