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Use this template to help define your event management handoffs to other service management practices.
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Use this template to elevate the construction of your IVR call flow tree by creating customer personas that allow you to better understand your key demographic.
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This is a sample workflow that you can use as a starting point for building a process for continual improvement.
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Use this template to determine data requirements to meet use cases.
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Use this template to create your board charter for your configuration control board (CCB). Define roles and responsibilities and mandates for the CCB.
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Use this template to determine what information is needed for vetting software requests coming into the organization.
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Use this library of workflows as a starting point for creating and fulfilling requests for applications and equipment in a service catalog.
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Use this template to create a presentation and communications plan for launching the new service and service request catalog.
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Envision the future and analyze constraints.
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Use this template to record key insights from your hardware asset management improvement exercises.
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