I&O Process Management - Templates & Policies

Firewall Policy

Use this policy template to define and support your organization's firewall operations management.

IT Triage and Support Policy

Use this policy template to define and support triage and support operations.

Software Asset Management Policy

Use this policy template to define and support your organization's software asset management program.

Business Continuity Management Policy

Use this policy template to define and support your organization's business continuity management program.

Availability and Capacity Management Policy

Use this policy template to define and support your organization's availability and capacity management program.

Hardware Asset Management Policy

Use this policy template to define and support your organization's hardware asset management program.

Infrastructure Service Workflows

Use this template to develop the first iteration of your service delivery process.

Infrastructure Service Catalog Mind Map Example

Build a mind map of the services offered by IT Infrastructure & Operations based on this example.

Capacity Plan Template

Customize this template for a ready-to-use capacity management plan.

Build a Business Case to Improve Change Management Quick Guide

This quick guide is designed to help you build a business case to implement a change management process.
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