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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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Use this template to develop the first iteration of your service delivery process.
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Use this policy template to define and support your organization's availability and capacity management program.
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Build a mind map of the services offered by IT Infrastructure & Operations based on this example.
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This template is designed to provide an example of pre-approved, normal, expedited, and emergency change workflows that make up the change management process.
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Use this communication deck template to communicate required changes and next steps to action your skills map.
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This template is designed to assist you in the creation of a standard operating procedure for hardware asset management.
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This template will assist your organization in developing an IT asset security policy.
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Create a demo script to let vendors know what functions are important for your team.
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