Provide a process workflow for easier reference and to communicate process expectations to stakeholders.
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Use this template to elevate the construction of your IVR call flow tree by creating customer personas that allow you to better understand your key demographic.
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Use the template to build out your proposal to transform your field technical support services.
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This is a sample workflow that you can use as a starting point for building a process for continual improvement.
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Use this template to determine data requirements to meet use cases.
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Use this template to document your IT asset management strategy and approach.
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Your AIOps project will be more efficient when stakeholders know their roles and responsibilities. Use this RACI chart template to communicate this with them.
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When implementing a shared services model, it is integral to ensure that all stakeholders involved in the process are on board with the project. All objectives, benefits,...
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The root cause of many failed implementations of shared services model is a lack of alignment created between upper management and the staff supporting the project...
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Envision the future and analyze constraints.
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