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This template will help you scope an audit with vendors and provide an effective response.
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This template of the blueprint, Prepare and Defend Against a Software Audit, will help you in assigning reponsabilities to those on your cross functional audit team.
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Summarize the achievements and next steps from the initial SLA project in this eye-catching template.
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Capture initiatives to educate staff and drive buy-in from senior leadership on improvements to your incident and problem management processes.
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This is a sample workflow that you can use as a starting point for building a process for continual improvement.
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Use this template to elevate the construction of your IVR call flow tree by creating customer personas that allow you to better understand your key demographic.
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Use this template to help define your event management handoffs to other service management practices.
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Use this tool to define your workflow for adding new events to track. This cookbook includes the considerations you need to include for every tracked event as well as the...
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Use these examples to guide your KB article templates and to clarify appropriate level of detail.
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Provide a process workflow for easier reference and to communicate process expectations to stakeholders.
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