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Use this library to view sample workflows and a data model for the configuration management program.
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When implementing a shared services model, it is integral to ensure that all stakeholders involved in the process are on board with the project. All objectives, benefits,...
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This checklist is designed to help you make quick progress on building a post-implementation checklist for your own change management practice.
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Use this template to create and communicate your standard operating procedures (SOP) to ensure ongoing maintenance of the CMDB under the configuration management program.
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Establish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels.
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Complete this template to show the value of the Operations Center project to business stakeholders.
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Stakeholder support can make or break a change management initiative. The project summary template provides an example of how to organize your process improvements for...
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Use this list of problems as a place to start when practicing root cause analysis with the problem management team. The template's list of problems includes those in both...
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The root cause of many failed implementations of shared services model is a lack of alignment created between upper management and the staff supporting the project...
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Summarize the achievements and next steps from the initial SLA project in this eye-catching template.
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