I&O Process Management - Templates & Policies
Topics
Types of Content
Incident Management and Service Desk SOPUse this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier... |
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Shared Services Implementation Customer Communication PlanThe root cause of many failed implementations of shared services model is a lack of alignment created between upper management and the staff supporting the project itself.... |
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Change Management Post-Implementation ChecklistThis checklist is designed to help you make quick progress on building a post-implementation checklist for your own change management practice. |
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Availability and Reliability SLA Metrics Tracking TemplateEstablish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels. |
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Release Management Workflow LibraryThis workflow library will help your team walk through the release management lifecycle and map out what happens at each stage. |
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List of Sample ProblemsUse this list of problems as a place to start when practicing root cause analysis with the problem management team. The template's list of problems includes those in both... |
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Optimize IT Change Management Improvement Initiative: Project Summary TemplateStakeholder support can make or break a change management initiative. The project summary template provides an example of how to organize your process improvements for... |
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Shared Services Implementation Business Case TemplateWhen implementing a shared services model, it is integral to ensure that all stakeholders involved in the process are on board with the project. All objectives, benefits,... |
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Configuration Management Diagram Template LibraryUse this library to view sample workflows and a data model for the configuration management program. |
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IT Operations Center Stakeholder Buy-In PresentationComplete this template to show the value of the Operations Center project to business stakeholders. |
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