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Use this template to elevate the construction of your IVR call flow tree by creating customer personas that allow you to better understand your key demographic.
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Use this template to record the key details required for effective problem management – both proactive and reactive. Outline a problem management workflow, record the...
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Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...
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Use this template to create a project charter to launch the configuration management project.
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Use this template to create and communicate your standard operating procedures (SOP) to ensure ongoing maintenance of the CMDB under the configuration management program.
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Use this template to build a policy for the configuration management program.
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Use this library to view sample workflows and a data model for the configuration management program.
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This is a sample workflow that you can use as a starting point for building a process for continual improvement.
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Use this template to determine data requirements to meet use cases.
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Use this template to create your board charter for your configuration control board (CCB). Define roles and responsibilities and mandates for the CCB.
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