The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...
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Establish vision and key metrics and choose a right-sized contact center architecture.
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Gather business requirements, define key deliverables, and shortlist contact center vendors for RFP/RFQ issuance.
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Score vendor proposals and construct a SOW for a contact center solution.
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For organizations that are struggling with the iSeries/IBM i platform, IT management and the business need to consider the options.
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Use this methodology to create a business-aligned, coherent, and durable approach to ITAM.
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Maximize availability through proactive capacity management.
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A step-by-step methodology to envision the future of service management and ITOps, assess the current state, and develop a roadmap to align IT initiatives to organizational...
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This research guides you through Microsoft 365 Copilot capabilities and its core use cases, and help you define requirements for deployment.
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A step-by-step framework for developing the strategic approach and mindset that will fuel your modernization initiatives.
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