I&O Process Management - Storyboard

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Choose a Right-Sized Contact Center Solution – Phases 1-3 The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...
Choose a Right-Sized Contact Center Solution – Phase 1: Assess Contact Center Architectures Establish vision and key metrics and choose a right-sized contact center architecture.
Choose a Right-Sized Contact Center Solution – Phase 2: Gather Requirements and Shortlist Vendors Gather business requirements, define key deliverables, and shortlist contact center vendors for RFP/RFQ issuance.
Choose a Right-Sized Contact Center Solution – Phase 3: Score Vendors and Construct SOW Score vendor proposals and construct a SOW for a contact center solution.
IBM i Migration Considerations Storyboard For organizations that are struggling with the iSeries/IBM i platform, IT management and the business need to consider the options.
Develop an IT Asset Management Strategy – Phases 1-2 Use this methodology to create a business-aligned, coherent, and durable approach to ITAM.
Manage Your Capacity to Increase Your Availability Storyboard Maximize availability through proactive capacity management.
Create a Service Management and IT Operations Strategy – Phases 1-3 A step-by-step methodology to envision the future of service management and ITOps, assess the current state, and develop a roadmap to align IT initiatives to organizational...
Prepare for Microsoft 365 Copilot Storyboard This research guides you through Microsoft 365 Copilot capabilities and its core use cases, and help you define requirements for deployment.
Build a Strategy to Modernize Your Infrastructure – Phases 1-4 A step-by-step framework for developing the strategic approach and mindset that will fuel your modernization initiatives.

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