I&O Process Management - Storyboard

Reimagine IT Operations for a Cloud-First World – Phase 1: Assess Required Operational Changes for Cloud Services

This phase of the blueprint, Reimagine IT Operations for a Cloud-First World, will help you develop a mission statement for IT operations and identify key operational...

Reduce Manual Repetitive Work With IT Automation – Phase 1: Identify Automation Candidates

This phase of the blueprint Reduce Manual Repetitive Work With IT Automation will help you select the top candidates for automation.

Responsibly Resume IT Operations in the Office – Phase 5: Prioritize Your Tasks and Build the Roadmap

Once you've identified IT's supporting tasks, it's time to prioritize. This phase walks through the activity of prioritizing based on cost/effort, alignment to business,...

Choose a Right-Sized Contact Center Solution – Phase 3: Score Vendors and Construct SOW

Score vendor proposals and construct a SOW for a contact center solution.

Reimagine IT Operations for a Cloud-First World – Phase 2: Outline Prerequisites for Changes to Operations

This phase of the blueprint, Reimagine IT Operations for a Cloud-First World, will help you finalize organizational changes to support cloud services and develop a...

Responsibly Resume IT Operations in the Office – Phase 4: Repatriate Workloads to the Office

Prepare and position IT to support workloads in order to streamline office reintegration. This may include leveraging pre-existing solutions in different ways and...

Responsibly Resume IT Operations in the Office – Phase 3: Repatriate Assets to the Office

Prepare the organization's assets for return to the office. Ensure that IT takes into account the off-license purchases and new additions to the hardware family that took...

Responsibly Resume IT Operations in the Office – Phase 2: Repatriate People to the Office

Prepare to return your employees to the office. Ensure that IT takes into account the health and safety of employees while creating an efficient and sustainable working...

Reduce Manual Repetitive Work With IT Automation – Phase 2: Map & Optimize Process Flows

This phase of the blueprint Reduce Manual Repetitive Work With IT Automation will help map and optimize the process flows for each task.

Reduce Manual Repetitive Work With IT Automation – Phase 3: Build a Process for Managing Automation

This phase of the blueprint Reduce Manual Repetitive Work With IT Automation will help you define a lightweight automation SDLC and build a process to manage your IT...
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