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For organizations that are struggling with the iSeries/IBM i platform, IT management and the business need to consider the options.
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Score vendor proposals and construct a SOW for a contact center solution.
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This phase of the blueprint, Implement Software Asset Management, will help you define processes for software requests, procurement, receiving, and deployment.
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This phase of the blueprint, Implement Software Asset Management, will help you define processes for software inventory, maintenance, harvest and redeployment, and retirement.
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Gather business requirements, define key deliverables, and shortlist contact center vendors for RFP/RFQ issuance.
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Develop processes, procedures, and policies to effectively manage cloud costs.
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Use this methodology to measure the business impact of your technical debt and build a roadmap to fix it.
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Develop processes, procedures, and policies to effectively manage cloud costs.
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This phase of the blueprint, Take Control of Infrastructure and Operations Metrics, will help you discover your business challenges and IT goals, and find your target...
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This phase will help you establish a clear shared services roadmap for each task, define a timeline and ownership, and build a plan to communicate the changes to key...
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