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This blueprint introduces AI tools that affect IT operations, including chatbots and machine learning applications. It is useful for clients exploring these emerging...
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This phase of the blueprint, Optimize the IT Operations Center, will help you get quick wins to demonstrate early value for investments in IT Operations.
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This storyboard will help you build a strategy for the moment a vendor requests an audit, and provides best methods to create a centralized response. Know what can be...
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This storyboard will help you craft a continual improvement register and a workflow to ensure sustained service improvement that fulfills ongoing increases in stakeholder...
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Info-Tech LIVE 2025: Keynote Presentation.
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Document current IT operational procedures. Identify the metrics to track.
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Identify the benefits of an SLA. Identify the pilot project. Create the pilot project charter.
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Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
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This research will help you assess your readiness to deploy AIOps, shortlist use cases for implementation, and build an AIOps proof of concept.
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It looks advantageous to share services that are unanimously used throughout the organization. Identifying core services, assessing risks, and communicating with key...
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