Prepare for Cognitive Service Management – Storyboard

This blueprint introduces AI tools that affect IT operations, including chatbots and machine learning applications. It is useful for clients exploring these emerging...

Optimize the IT Operations Center – Lightning Phase: Pluck Low-Hanging Fruit for Quick Wins

This phase of the blueprint, Optimize the IT Operations Center, will help you get quick wins to demonstrate early value for investments in IT Operations.

Prepare and Defend Against a Software Audit – Phases 1-4

This storyboard will help you build a strategy for the moment a vendor requests an audit, and provides best methods to create a centralized response. Know what can be...

Build a Continual Improvement Program Storyboard

This storyboard will help you craft a continual improvement register and a workflow to ensure sustained service improvement that fulfills ongoing increases in stakeholder...

The Race to Develop Talent Keynote

Info-Tech LIVE 2025: Keynote Presentation.

Improve IT-Business Alignment Through an Internal SLA – Phase 2: Determine Current Service Levels

Document current IT operational procedures. Identify the metrics to track.

Improve IT-Business Alignment Through an Internal SLA – Phase 1: Scope the Pilot Project

Identify the benefits of an SLA. Identify the pilot project. Create the pilot project charter.

Improve IT-Business Alignment Through an Internal SLA – Phases 1-3

Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.

Deploy AIOps to Improve IT Operations – Phases 1-3

This research will help you assess your readiness to deploy AIOps, shortlist use cases for implementation, and build an AIOps proof of concept.

Implement Infrastructure Shared Services – Phases 1-3

It looks advantageous to share services that are unanimously used throughout the organization. Identifying core services, assessing risks, and communicating with key...
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