I&O Process Management - Storyboard

Take Control of Infrastructure and Operations Metrics – Phase 1: Gap Analysis

This phase of the blueprint, Take Control of Infrastructure and Operations Metrics, will help you discover your business challenges and IT goals, and find your target...

Take Control of Infrastructure and Operations Metrics – Phase 2: Build Strategy

This phase of the blueprint, Take Control of Infrastructure and Operations Metrics, will help you make an action plan for your metrics and communicate to CIO and IT staff.

Stabilize Infrastructure & Operations During Work-From-Anywhere – Phases 1-3

Traditional IT infrastructure and operations weren’t built for work-from-anywhere. Read this storyboard to create a plan to fix it.

Choose a Right-Sized Contact Center Solution – Phases 1-3

The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...

Choose a Right-Sized Contact Center Solution – Phase 1: Assess Contact Center Architectures

Establish vision and key metrics and choose a right-sized contact center architecture.

Choose a Right-Sized Contact Center Solution – Phase 2: Gather Requirements and Shortlist Vendors

Gather business requirements, define key deliverables, and shortlist contact center vendors for RFP/RFQ issuance.

Choose a Right-Sized Contact Center Solution – Phase 3: Score Vendors and Construct SOW

Score vendor proposals and construct a SOW for a contact center solution.
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