I&O Process Management - Storyboard

Take Control of Infrastructure and Operations Metrics – Phases 1-2

Measuring business value provided by IT is very challenging. This blueprint will help you achieve a clear metrics project by following our two-phase methodology: assess...

Modernize Your Microsoft Licensing for the Cloud Era – Phases 1-4

This storyboard will help you build a strategy for your Microsoft licensing renewal from conducting a thorough needs assessment to examining your licensing position,...

Optimize IT Change Management – Phases 1-4

Use this blueprint to help you assess gaps in your change management practice, create standardized processes, reduce risk, and implement the project effectively.

Map Technical Skills for a Changing Infrastructure & Operations Organization – Phase 2: Acquire Needed Skills

This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you ground skills acquisition decisions on the...

Incident and Problem Management – Phase 1: Identify and Manage Major/Critical Incidents

This phase of the blueprint, Incident and Problem Management, will help you develop a process for identifying the most serious IT incidents and a process for managing...

Develop and Manage Your Infrastructure and Operations Budget – Phase 2: Develop and Present the Budget

This phase of the Develop and Manage Your Infrastructure and Operations Budget blueprint will help you create budget documents and present your budget to stakeholders.

Build Your Infrastructure Roadmap – Phase 3: Build the Roadmap

This phase of the blueprint Build the Business by Building an Infrastructure Roadmap will help you communicate your roadmap to business stakeholders.

Build Your Infrastructure Roadmap – Phase 1: Conduct an Organizational Analysis

This phase of the blueprint Build the Business by Building an Infrastructure Roadmap will help you understand your intake channels and current workload.

Prepare and Defend Against a Software Audit – Phase 3: Conduct an Audit

This phase of the blueprint, Prepare and Defend Against a Software Audit, will help you kick off, and understand the audit process that will be conducted.

Prepare and Defend Against a Software Audit – Phases 1-4

This storyboard will help you build a strategy for the moment a vendor requests an audit, and provides best methods to create a centralized response. Know what can be...
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