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This phase of the blueprint, Take Control of Infrastructure and Operations Metrics, will help you make an action plan for your metrics and communicate to CIO and IT staff.
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Traditional IT infrastructure and operations weren’t built for work-from-anywhere. Read this storyboard to create a plan to fix it.
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The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...
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Establish vision and key metrics and choose a right-sized contact center architecture.
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Gather business requirements, define key deliverables, and shortlist contact center vendors for RFP/RFQ issuance.
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Start designing a cloud brokerage that delivers value beyond gatekeeping.
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With remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out to improve customer...
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In the situation where new technology is not being used after a project is complete, consider the following approach.
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This phase of the blueprint Reduce Manual Repetitive Work With IT Automation will help map and optimize the process flows for each task.
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Use this methodology to create a business-aligned, coherent, and durable approach to ITAM.
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