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Create an infrastructure services playbook to clarify infrastructure capabilities and achievable service levels, standardize infrastructure service delivery, and make...
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Leverage these materials to build a plan for providing high-quality services and products that are aligned with ongoing increases in your stakeholder expectations. In...
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Natural language processing and machine learning technologies have led to AI-assisted toolsets that promise dramatic IT operations improvements. Don’t fall prey to the...
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IT policies are written, approved, signed – and forgotten for years because no one has time to maintain or enforce them. Create effective policies for Infrastructure &...
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Now, the IT Operations Center is about more than network monitoring. An effective Operations Center provides visibility across the entire stack, generates actionable...
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Global spend on the cloud is growing. IT asset managers need to learn how to manage utility, not just physical assets.
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This blueprint will help you score quick wins and build a process to manage IT automation.
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As the post-pandemic landscape begins to take shape, ensure that IT can effectively prepare and support your employees as they move back into the office. Once the office...
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Use this blueprint to implement or improve your hardware asset management practices, one step at a time.
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With no formal standards in place for managing software, organizations are at risk for costly software audits and poorly executed software spends. Implementing software...
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