Take Control of Infrastructure and Operations Metrics

Organizations often measure business operations and spending, but these measurements may not tackle their main challenges. A meaningful, measurable strategy helps...

Govern Shared Services

IT managers have come under increasing pressure to cut costs, and implementing shared services has become a popular demand from the business.

Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind

Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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Improve IT-Business Alignment Through an Internal SLA

​The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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Build a Strategic Infrastructure Roadmap

Many organizations’ day-to-day IT operations are tactical and reactive. This needs to change in order to transform. The IT team needs to become strategic and proactive in...
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Implement Infrastructure Shared Services

It looks advantageous to share services that are unanimously used throughout the organization. However, business units may be reluctant to leverage such services....
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Map Technical Skills for a Changing Infrastructure & Operations Organization

Actively plan to acquire needed skills in order to rapidly enable and integrate new business demands while still managing legacy workloads.
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M&A Runbook for Infrastructure and Operations

Infrastructure and Operations is crucial to the success of any IT integration for a significant merger or acquisition, yet it is often left to a last-minute scramble....
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Build a Continual Improvement Program

Leverage these materials to build a plan for providing high-quality services and products that are aligned with ongoing increases in your stakeholder expectations. In this...

Prepare and Defend Against a Software Audit

Software licensing audits can cause significant business disruption and failure to be in compliance will result in punitive fines. Build a strategy for the moment a vendor...
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