I&O Process Management - Solution Sets

Take Control of Infrastructure Metrics

Many organizations collect metrics to validate they are keeping the lights on and the infrastructure running. But the Infrastructure Managers who are benefiting the most...

Define Your Cloud Vision

This storyboard will help you define a cloud vision that aligns your delivery methods with your organizational goals.
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Govern Shared Services

IT managers have come under increasing pressure to cut costs, and implementing shared services has become a popular demand from the business.

Improve IT-Business Alignment Through an Internal SLA

​The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind

Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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Modernize Your Microsoft Licensing for the Cloud Era

Understanding Microsoft’s licensing can be like learning a new language and, to add a twist, the rules of the language change from year to year. The push to the cloud has...
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Build the Business by Building an Infrastructure Roadmap

All too often, Infrastructure is left in a reactive mode, overwhelmed with work, while the business fumes at the delay. Follow the roadmap process to better interface...
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Develop and Manage Your Infrastructure and Operations Budget

Budgeting is a dreaded process for many infrastructure and operations leaders. Priorities and initiatives get questioned and debated by business managers and there never...
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Map Technical Skills for a Changing Infrastructure & Operations Organization

Actively plan to acquire needed skills in order to rapidly enable and integrate new business demands while still managing legacy workloads.
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M&A Runbook for Infrastructure and Operations

Infrastructure and Operations is crucial to the success of any IT integration for a significant merger or acquisition, yet it is often left to a last-minute scramble....
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