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Many organizations collect metrics to validate they are keeping the lights on and the infrastructure running. But the Infrastructure Managers who are benefiting the most...
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21
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This storyboard will help you define a cloud vision that aligns your delivery methods with your organizational goals.
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19
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IT managers have come under increasing pressure to cut costs, and implementing shared services has become a popular demand from the business.
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11
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The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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7
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Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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7
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Understanding Microsoft’s licensing can be like learning a new language and, to add a twist, the rules of the language change from year to year. The push to the cloud has...
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4
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All too often, Infrastructure is left in a reactive mode, overwhelmed with work, while the business fumes at the delay. Follow the roadmap process to better interface...
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3
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Budgeting is a dreaded process for many infrastructure and operations leaders. Priorities and initiatives get questioned and debated by business managers and there never...
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3
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Executives are aware of the numerous benefits asset management offers, but many organizations lack a defined ITAM program. Without a dedicated and experienced asset...
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3
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As your IT group develops and evolves, you can experience excess capacity, superior capabilities, and peers that require similar IT services. Your organization looks to...
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2
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