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The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...
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Shift from the emergency to the next normal.
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Organizations often measure business operations and spending, but these measurements may not tackle their main challenges. A meaningful, measurable strategy helps...
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Technical debt can, and should, be actively governed in a way that delivers durable value to the business. Every IT organization must identify, measure, and manage their...
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Develop processes, procedures, and policies to effectively manage cloud costs.
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Develop processes, procedures, and policies to effectively manage cloud costs.
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Asset management isn’t a dying process, it’s just more complicated. Cloud hasn’t eliminated the need for asset management, it’s just become another hard-to-manage asset....
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It looks advantageous to share services that are unanimously used throughout the organization. However, business units may be reluctant to leverage such services....
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With no formal standards in place for managing software, organizations are at risk for costly software audits and poorly executed software spends. Implementing software...
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As the post-pandemic landscape begins to take shape, ensure that IT can effectively prepare and support your employees as they move back into the office. Once the office...
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