I&O Process Management - Job Descriptions

Application Support Analyst

The Application Support Analyst's role is to deliver support to end users in the organization about how to use various types of software programs efficiently and...

Service Desk Manager

The Service Desk Manager's role is to oversee all Service Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility...

IT Asset Manager

The role of the IT Asset Manager is to oversee the daily and long-term strategic management of software and technology-related hardware within the organization.

Change Manager

The Change Manager ensures that all changes are managed in a controlled manner, including standard changes and emergency maintenance relating to business processes,...

IT Asset Administrator

Use this template to define the job description for the role of IT Asset Administrator or Coordinator.

Incident Manager

Use this template to outline the incident manager's role and responsibilities, including required duties, education, and experience. While the incident manager may not...

Problem Manager

Use this template to outline the problem manager's role and responsibilities, including required duties, education, and experience. While the problem manager may not...

IT/Cloud Solutions Architect

Use this template to structure an architect role encompassing expertise in both on-premises and cloud environments.

IT/Cloud Engineer

Use this template to structure an infrastructure engineer role requiring skills managing both on-premises and cloud environments.

IT/Cloud Administrator

Use this template to structure a systems administrator role requiring skills managing both on-premises and cloud environments.
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