IT Asset Management Market Overview

Read the Market Overview to understand what features and capabilities are available in ITAM tools. The right features match is key to making a data heavy and challenging...

Contactless Equipment Distribution Using Vending Machines

Vending machines have been around for decades and they're getting new life as we look at ways to provide contactless distribution of many items in many industries. IT is...

Develop an IT Asset Management Strategy – Phases 1-2

Use this methodology to create a business-aligned, coherent, and durable approach to ITAM.

ITAM Strategy Template

Use this template to document your IT asset management strategy and approach.

IT Asset Estimations Tracker

Use this tool to estimate key data points related to your IT asset estate, as well as your confidence in your estimates.

Implement a Transformative IVR Experience That Empowers Your Customers – Phases 1-4

This storyboard offers insight into impactful strategies and beneficial enabling technologies to implement in your interactive voice response (IVR) approach to improve...

Create an IVR Call Flow That Empowers Your Customers

Use this template to elevate the construction of your IVR call flow tree by creating customer personas that allow you to better understand your key demographic.

Use Cases and Data Worksheet

Use this template to determine data requirements to meet use cases.

Configuration Control Board Charter

Use this template to create your board charter for your configuration control board (CCB). Define roles and responsibilities and mandates for the CCB.

Configuration Management Project Charter

Use this template to create a project charter to launch the configuration management project.
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