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Google’s Contact Center AI is in beta. Start a proof of concept so you are ready to take advantage of this product when it reaches general availability.
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Microsoft is releasing free online courses for artificial intelligence. This is its attempt at remaining relevant in the AI space, so you might as well take advantage.
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Amazon has announced Alexa for Business Blueprints. This is the latest proof that it’s time to hire Alexa.
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Google Stadia is mainstreaming the “everything-as-a-service” model already familiar to many consumers and businesses. As such, it is a frontal assault on one of the last...
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As an infrastructure leader, you need to ensure you have the right focus and ability to execute on the needs of both IT and the business.
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Before you implement Alexa for Business, make sure that it’s set up to actually save the end user time, instead of causing them more hassle.
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This tool enables enterprises to evaluate and compare the results of a remote control software RFP process quickly and easily.
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This tool will help you evaluate shortlisted technologies by using inputs along several important metrics to assign each one a value-readiness score. The results of a...
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This tool will help you evaluate your longlist by displaying the results of a voting exercise on Info-Tech's Disruptive Technology Matrix, and compiling a list of...
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This tool will help you keep track of your longlist of disruptive technologies over time. Remember: analysis of disruption is an iterative process.
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