Managing IT

Outsourcing Systems Management Decision Workbook

Use this tool to assess current capabilities and criticality of insourced services in order to make a decision around outsourcing systems management. The workbook proceeds...

Service Desk Executive Presentation

Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and the...

Job Offer Letter Template

Use the Job Offer Letter Template to give you a starting point to draft your own job offers, and to ensure that all relevant information is included.

Outsource Systems Management – Vendor Engagement Template

Use this template to plan your vendor engagement strategy and ensure a continuous, collaborative, and mutually beneficial relationship with your vendor.

Sample Communication Plan

A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.

Outsource Systems Management to Improve Capabilities and Reduce Costs

Outsourcing can extend your systems management capabilities and save money in the process, but many organizations report dissatisfaction with their outsourcing arrangement....

Targeted AI Hits the ROI Bullseye for Salesforce

The terms artificial intelligence (AI), machine learning, deep learning, and predictive analytics (and others) seem ubiquitous and, in fact, may now be considered table...

Release and Development Checklist

Use this document to ensure you've made the proper considerations during planning, building and testing, and deployment of new software.

Management Profile Template

A management profile is a description of the capabilities (skills and behaviors) and attitudes that an organization’s managers require to drive the business strategy and...

Service Desk Process Standardization Diagnostic Tool

While most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization.

Outsourcing Systems Management Decision Workbook Use this tool to assess current capabilities and criticality of insourced services in order to make a decision around outsourcing systems management. The workbook proceeds...
Service Desk Executive Presentation Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and the...
Job Offer Letter Template Use the Job Offer Letter Template to give you a starting point to draft your own job offers, and to ensure that all relevant information is included.
Outsource Systems Management – Vendor Engagement Template Use this template to plan your vendor engagement strategy and ensure a continuous, collaborative, and mutually beneficial relationship with your vendor.
Sample Communication Plan A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.
Outsource Systems Management to Improve Capabilities and Reduce Costs Outsourcing can extend your systems management capabilities and save money in the process, but many organizations report dissatisfaction with their outsourcing arrangement....
Targeted AI Hits the ROI Bullseye for Salesforce The terms artificial intelligence (AI), machine learning, deep learning, and predictive analytics (and others) seem ubiquitous and, in fact, may now be considered table...
Release and Development Checklist Use this document to ensure you've made the proper considerations during planning, building and testing, and deployment of new software.
Management Profile Template A management profile is a description of the capabilities (skills and behaviors) and attitudes that an organization’s managers require to drive the business strategy and...
Service Desk Process Standardization Diagnostic Tool While most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization.

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