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Assembling a team of individuals with the appropriate skill sets helps ensure all project goals are met; however, even the most talented group needs help with working...
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Preparing a formal business proposal for a new service can be a challenge for many IT leaders. Use this template to obtain formal justification to move forward given the...
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When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
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This tool will help identify your organization's current service management maturity level.
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Use this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk.
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Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and...
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Use this template to plan your vendor engagement strategy and ensure a continuous, collaborative, and mutually beneficial relationship with your vendor.
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Use this tool to assess current capabilities and criticality of insourced services in order to make a decision around outsourcing systems management. The workbook...
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Use the Job Offer Letter Template to give you a starting point to draft your own job offers, and to ensure that all relevant information is included.
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Use this document to record the specific targets established with the vendor for a specific service or product relationship.
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