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On-the-job assignments are the best way to have learners apply newly acquired skills and have them assessed by their supervisors.
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The goal of this tool is to identify members that will make up a work group or project team. This is done by identifying skills that need to be on the team as well as...
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This tool offers an alternative method for evaluating employee performance. This method, called Managing by Objectives (MBO), is focused on the setting of measurable...
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Employees may wish to take part in a course or conference to fulfill elements of their professional development plan. However, courses or conferences can be costly and...
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This specific tool is designed for the evaluation of management staff (i.e. non-practitioner staff) by their management peers.
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The goal of this tool is to help IT departments track the distribution of staff at various experience levels and set a baseline for their hiring and professional...
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Training provides professional development for IT employees. This Training Effectiveness Survey can be used by training participants to assess the overall effectiveness...
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This Total Cost of Ownership (TCO) calculator is designed to aid decision makers in comparing the costs of traditional on-premise (installed) models and...
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The service desk is at the front line of IT services and is among the most process-intensive elements of any IT operation. Use this tool and template to assess IT service...
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While most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization.
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