Storyboard: Outsource IT Infrastructure to Improve System Availability, Reliability, and Recovery

The question is no longer about whether to outsource, but when to outsource. Use this blueprint to help you plan and execute your outsourcing journey and avoid common...

Infrastructure Outsourcing Business Impact Analysis Tool

Don’t be afraid to outsource your infrastructure supporting critical applications. Use this tool to map your critical applications and decide which infrastructure...

In-House IT Infrastructure Costing Tool

Use this tool to help you determine the costs of running your IT infrastructure in-house.

Storyboard: Terminate the IT Infrastructure Outsourcing Relationship

This blueprint will guide you through the process of determining whether you should terminate your outsourcing agreement, developing an action plan, and executing the move.

Terminate the Outsourcing Agreement Detailed Business Case

Use this template to make the case for terminating your current IT infrastructure outsourcing agreement and define project scope and responsibilities to structure the project.

Terminate the Outsourcing Agreement Business Case Summary

Use this template to make the case for terminating your current IT infrastructure outsourcing agreement in a presentable format for stakeholders.

Acquire the Right Hires with Effective Interviewing

Acquiring the best talent relies heavily on an effective interviewing process, which involves the strategic preparation of stakeholders, including interviewers. Asking...

Build a Right-Sized Service Desk for Small Enterprise – Executive Brief

The service desk is the cornerstone of end-user satisfaction. This project will help small enterprise IT leaders put in place light processes to improve the effectiveness...

Build a Right-Sized Service Desk for Small Enterprise – Phases 1-3

The service desk is the backbone of IT. Leverage Info-Tech’s research to develop a strategic plan that improves service desk cost to serve, time to resolution, and...

Build a Right-Sized Service Desk for Small Enterprise – Phase 1: Assess the Current State of the Service Desk

Leverage Info-Tech's research to identify service challenges, conduct a current state assessment, and collect stakeholder feedback to align corporate and IT strategy and...
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