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Often, the service desk is dismissed as a tactical function that merely needs cost optimization. Done poorly, outsourcing can drive inefficiencies that outweigh any cost...
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Preparing a formal business proposal for a new service can be a challenge for many IT leaders. Use this template to obtain formal justification to move forward given the...
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This template will provide sufficient information about service assets to enable the service to be effectively managed, assess the impact of changes, and deal with...
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This storyboard will help you build a strategy for your Microsoft licensing renewal from conducting a thorough needs assessment to examining your licensing position,...
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Use this tool to assess current capabilities and criticality of insourced services in order to make a decision around outsourcing systems management. The workbook...
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This tool will identify whether your team contains enough people at the right (or better) levels of competency. It will also indicate which skills are needed in order to...
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Training provides professional development for IT employees. This Training Effectiveness Survey can be used by training participants to assess the overall effectiveness...
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This specific tool is designed for the evaluation of management staff (i.e. non-practitioner staff) by their management peers.
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Once an executive has reviewed the Purchase Recommendation, they will need to decide whether or not to approve the recommendation and the associated contract. The purpose...
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This tool is an information guide to help relative newcomers to contract law navigate the terms and concepts commonly used in IT vendor and service provider contracts.
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