Storyboard: Outsource or Repatriate the Service Desk

Often, the service desk is dismissed as a tactical function that merely needs cost optimization. Done poorly, outsourcing can drive inefficiencies that outweigh any cost...

New Service Proposal Template

Preparing a formal business proposal for a new service can be a challenge for many IT leaders. Use this template to obtain formal justification to move forward given the...

Configuration Item Record

This template will provide sufficient information about service assets to enable the service to be effectively managed, assess the impact of changes, and deal with...

Modernize Your Microsoft Licensing for the Cloud Era – Phases 1-4

This storyboard will help you build a strategy for your Microsoft licensing renewal from conducting a thorough needs assessment to examining your licensing position,...

Outsourcing Systems Management Decision Workbook

Use this tool to assess current capabilities and criticality of insourced services in order to make a decision around outsourcing systems management. The workbook...

IT Skills Inventory and Gap Assessment Tool

This tool will identify whether your team contains enough people at the right (or better) levels of competency. It will also indicate which skills are needed in order to...

Training Effectiveness Survey

Training provides professional development for IT employees. This Training Effectiveness Survey can be used by training participants to assess the overall effectiveness...

Peer Feedback Management

This specific tool is designed for the evaluation of management staff (i.e. non-practitioner staff) by their management peers.

Contract Approval Form

Once an executive has reviewed the Purchase Recommendation, they will need to decide whether or not to approve the recommendation and the associated contract. The purpose...

Guide to Interpreting Standard Contracts

This tool is an information guide to help relative newcomers to contract law navigate the terms and concepts commonly used in IT vendor and service provider contracts.
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