This tool, part of the blueprint, Own the Cloud: Strategy and Action Plan, will help you identify the which service models align with your workloads, conduct a cloud...
|
|
Use this template to help you build a business case to outsource your IT infrastructure.
|
|
Use this tool to assess current capabilities and criticality of insourced services in order to make a decision around outsourcing systems management. The workbook...
|
|
Use this document to record the specific targets established with the vendor for a specific service or product relationship.
|
|
An Issue Log will help ensure that problems and concerns are recorded, reported, and tracked. Additionally, an Issue Log provides data for more productive performance...
|
|
When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
|
|
Assembling a team of individuals with the appropriate skill sets helps ensure all project goals are met; however, even the most talented group needs help with working...
|
|
Use this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk.
|
|
Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and...
|
|
This template will provide sufficient information about service assets to enable the service to be effectively managed, assess the impact of changes, and deal with...
|
|