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Ad hoc approaches to service desk ticketing are inhibiting IT from achieving operational efficiency. Organizations with informal contact structures experience slower...
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The terms artificial intelligence (AI), machine learning, deep learning, and predictive analytics (and others) seem ubiquitous and, in fact, may now be considered table...
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Software vendors’ offers of licensing help or free SAM engagements may not be what they seem to be. Responding immediately out of fear or haste, without adequate...
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Given that the cost involved with an EA is significant, organizations need to carefully evaluate their options prior to renewal time so that they make the right decision....
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Organizations that have deployed IBM software in a virtualized infrastructure setting must comply with a variety of complex licensing rules, the most important of which...
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Assess vendors regularly with useful metrics to optimize your vendor portfolio.
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Small and medium-sized businesses (SMBs) currently supporting Microsoft Exchange understand that new features alone do not warrant an upgrade. Staying on top of updates...
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This tool will help you score the responses from your vendor to assist in your selection.
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Remote desktop control saves valuable time and resources. Eliminating desk-side visits and reducing help desk workload by up to 30% can turn the help desk team into...
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The purchasing policy outlines the standards and procedures associated with company purchases of IT computer-related components and technical services.
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