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Identifying the need to hire is one thing. Actually getting permission to hire is a different matter. Use this template to document key information about the position in...
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While most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization.
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Use this tool to determine the total compensation of your staff.
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Effective interviews are essential in determining a candidate’s skills and personality match for the job in question. The purpose of this tool is to provide you with a...
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Salary administration guidelines that contains general information affecting the management of employee compensation is a fundamental tool in any organization.
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Use this tool to help you determine the costs of running your IT infrastructure in-house.
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Use this tool to help classify your services by risk.
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Service catalogs should look different depending on the type of objectives the service catalog aims to achieve. This tool will help you determine the service catalog...
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This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...
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Don’t be afraid to outsource your infrastructure supporting critical applications. Use this tool to map your critical applications and decide which infrastructure...
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