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A carefully evaluated and documented roster of training options greatly facilitates the training planning process. Build a program guide to act as a quick reference for...
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This template is designed to help service managers kick-start the standardization of service desk processes.
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Use this IT contract template to help you draft comprehensive working agreements.
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Enterprises are dependent on vendors to obtain IT hardware, software and services. The Vendor Management process includes the identification, selection, contracting with,...
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Organizations that have determined a shortlist of co-location vendors (likely after the RFP process) should conduct additional due diligence before making the final...
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Knowledge is power. Go into your vendor negotiations with these tips and tools in your back pocket.
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Assess vendors regularly with useful metrics to optimize your vendor portfolio.
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Coaching an employee can take place in a formal meeting or in an informal, ad-hoc manner. It is easy to lose track of what was communicated during these coaching...
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The new hire business case will help to make a more informed hiring decision. Even organizations that do not require a formal business case will benefit from considering...
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Achieving a high level of service or product delivery from vendors generally requires three components: establishing a set of performance targets with the vendor,...
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